Frequently Asked Questions
Security
Section titled “Security”Q: Is my money safe?
Section titled “Q: Is my money safe?”A: Yes. The system only requires API permission for trading, not withdrawals. Your funds remain on each exchange and are never transferred to our platform.
Q: Do you have access to my funds?
Section titled “Q: Do you have access to my funds?”A: No. We only have trading access through your API keys. Withdrawal permission is never required or requested.
Getting Started
Section titled “Getting Started”Q: What is the minimum capital required?
Section titled “Q: What is the minimum capital required?”A: It depends on the selected pair. Generally, $100-500 per exchange is sufficient to start.
Q: Which exchanges are supported?
Section titled “Q: Which exchanges are supported?”A: Currently:
- ✅ Bybit (Live)
- ✅ KuCoin (Live)
Trading
Section titled “Trading”Q: What if the price moves drastically?
Section titled “Q: What if the price moves drastically?”A: Because we use a delta-neutral hedging strategy (long on one exchange, short on another), price movements do not affect profit/loss. Profit comes only from the funding fee differential.
Q: When do I receive funding fees?
Section titled “Q: When do I receive funding fees?”A: Funding fees are received/paid every epoch (usually every 8 hours). As long as your position is open at funding time, you will receive funding fees according to your chosen direction.
Q: What’s the difference between Single-Direct and Single-Delay?
Section titled “Q: What’s the difference between Single-Direct and Single-Delay?”A:
- Single-Direct: Opens positions immediately based on funding rate spread
- Single-Delay: Waits for price spread to reach a certain threshold before opening positions, to gain additional profit from price arbitrage
Q: Is there a liquidation risk?
Section titled “Q: Is there a liquidation risk?”A: Liquidation risk is very low because positions are hedged. However, it’s still recommended to ensure sufficient margin on both exchanges.
Q: What happens if one position gets liquidated?
Section titled “Q: What happens if one position gets liquidated?”A: The system monitors both positions continuously. If one position is closed unexpectedly, the system will attempt to rebalance or alert you.
Technical
Section titled “Technical”Q: How do I connect my exchange accounts?
Section titled “Q: How do I connect my exchange accounts?”A: Zirodelta uses OAuth for secure exchange connections. Simply click “Connect” next to the exchange in the Execute Trade panel and authorize on the exchange website. No manual API key setup required.
Q: What permissions does OAuth request?
Section titled “Q: What permissions does OAuth request?”A:
- Bybit: Read + Trade (Contract)
- KuCoin: General + Trade + Futures
Withdraw permission is never requested.
Q: What are the trading fees?
Section titled “Q: What are the trading fees?”A:
| Exchange | Taker Fee | Maker Fee |
|---|---|---|
| Bybit | 0.055% | 0.02% |
| KuCoin | 0.06% | 0.02% |
Total round-trip fee: 0.23%
Q: Does Zirodelta charge any fees?
Section titled “Q: Does Zirodelta charge any fees?”A: Please refer to our pricing page for current fee structure.
Support
Section titled “Support”Q: How do I get help?
Section titled “Q: How do I get help?”A:
- Join our Discord
- Follow us on X/Twitter
- Email: support@zirodelta.ag